Case Study: Capturing Missed Revenue for an Electrical Contractor

The Issue

An electrical contractor supporting engineering-led projects identified inconsistencies between approved change orders and what was ultimately reflected in project billing. While change orders were being documented and approved, portions were not consistently flowing through to invoicing and progress billing structures.

This created gaps between completed work and recognized revenue, impacting both project visibility and overall financial accuracy.

Our Approach

We performed a detailed reconciliation of project financial records to identify and correct billing gaps. This included:

  • Cross-referencing purchase orders with approved change orders
  • Reviewing Schedule of Values (SOV) allocations for accuracy
  • Aligning change order approvals with billing entries and project progress
  • Identifying where approved scope changes had not been fully invoiced

This process ensured that all approved and completed work was properly reflected in the contractor’s billing system.

The Outcome

The review identified and recovered previously unbilled revenue tied to approved scope changes, while also improving the accuracy of ongoing project reporting.

Results Achieved

Recovered significant previously unbilled revenue tied to approved change orders

Improved labour and cost visibility across active projects

Reduced year-end margin surprises through more accurate in-year reporting

Key Takeaway

For electrical contractors and engineering-driven projects, change order management is a critical control point. When approvals are not consistently aligned with billing systems, revenue leakage can occur quietly. Tight integration between change orders, SOVs, and billing processes helps ensure all approved work is accurately captured and reported.